Emergencies
If a road or footway defect is causing a clear and immediate danger (high risk to loss of life or limb), you should treat it as an emergency.
Please report a road fault by calling 01294 310000.
Trunk roads
Trunk Roads (A78, A737, A738) connect major cities, towns, airports and ports. These are maintained by Amey on behalf of Transport Scotland. To report a problem with a Trunk road please contact Amey directly at SW Trunk Roads.
Traffic signals
Traffic signal/traffic light faults should be reported directly to the contact centre by calling 01294 310000.
Reporting a road fault online
When reporting a road fault online you will be asked:
- to enter a description of the fault and location
- to give details of nearby landmarks or addresses to help with locating the fault
- for a contact email address for us to send an update - please note: updates will come from 'wdm-no-reply@mail.highway-iams.uk' - please check junk folder and be advised that this email does not receive emails
- for a contact phone number if we need more information
- if attaching photographs, a close up image along with a wider angle showing the location is helpful
Please note: we may have to close a report without action if we can't locate the fault.
- When you are ready, click the button below.
- Use the map, or search bar, to find the location of the fault
- Tap, or click, the location on the map.
- Select an issue type to continue.
- The map will show if the fault has already been reported.
- Add your details to the existing fault if you want to receive updates.
Report road fault
Progress of a reported road fault
Check progress of a road fault reported after 30 March 2022. You will need the reference number you received when you logged the fault.
What happens next
Your report will be processed to the relevant service immediately, or on the next available working day.
We'll locate and inspect the fault. Inspections usually happen within 5 working days unless it is an emergency.
Depending on the severity of the fault, we'll carry out repairs as follows:
- Category 1 - we aim to make safe at time of inspection, or within 4 hours
- Category 2 - within 5 working days from date of inspection
- Category 3 - within 60 working days from date of inspection
- Category 4 - consider for planned works programme
- No response - no action required
Please note: circumstances beyond our control, like adverse weather, may have a detrimental affect on response times.
The Road Asset Safety Inspection Policy (PDF, 336kb) and the Road Assets Safety Inspection Operations Manual (PDF, 1.3mb) set out the procedures for carrying out safety inspections.