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North Ayrshire CouncilComhairle Siorrachd Àir a Tuath
MyNAC Account

    Make a claim

    Claims against North Ayrshire Council for compensation are decided on legal liability. This means that you have to prove that 'on the balance of probabilities' the Council has been negligent or failed in its statutory duty.

    If you have suffered damage to your personal belongings or personal injury and feel it was the fault (they have been negligent) of North Ayrshire Council, you may wish to make a claim.

    Key information: There is no automatic right to compensation

    How to submit a claim

    You must read the following advice and terms before completing the Public Liability Claim Form.

    If you experience damage, loss or harm in relation to yourself or your belongings, there are two ways in which you can proceed with a claim:

    • through your own insurer
    • directly against the Council, where you believe the Council has been negligent.

    Complete a claim form

    Submit a liability claim online:

    Liability claim form

    Request a paper copy by calling 01294 310000 or email our Insurance Team at insurance@north-ayrshire.gov.uk. This will be posted within five working days of your request.

    Claims are assessed on a case by case basis, therefore we can't give timescales.

    What happens when you submit a claim

    The claim, and any surrounding issues, will be investigated by officers of the Council. Once complete, a decision will be made as to whether legal liability attaches to the council.

    The Council (or our insurers) may contact you to request more information.

    For a claim to be successful, you must show that the damage or injury was the fault of the Council or council employees.

    Key information: There is no time limit in dealing with this type of claim

    Other insurance

    If you have home contents, buildings or motor insurance that would cover your loss, we recommend that you make a claim on this policy first. You will not need to prove that anyone is at fault for the loss. Your insurers may look to recover their costs from the council if they feel the council has been at fault.

    Contractors and public utility companies

    The Council is not responsible for the actions or activities of any contractor or public utility company, even if they are acting on our behalf. Claims should be made directly against the contractor or public utility company.

    What happens when a decision has been made

    • If the decision is that the Council is not legally liable for your accident, we will write to you and give you the reason why. If you are unhappy with this decision and wish to take this further you are advised to take independent advice.
    • If the decision is to award you compensation, we will write to you with an offer. Any successful claim settlement may be offset against debt owed to North Ayrshire Council’s fault, including tax arrears.