Building standards performance
Our Building Standards Customer Charter explains who we are, what we do and our commitment to customer care.
The National Building Standards Customer Charter contains information about the aims, visions and commitments that Building Standards of all local authorities should maintain.
Annual Performance Report
As part of the framework, the Scottish Government requires all verifiers to publish an annual performance report. This has replaced the previous Balanced Scorecard and Continuous Improvement Plan. It will include previous years’ performance data and targets.
- Building Standards Annual Verification Performance Report document
- KPO 7.2 – Section 5: Performance Data of the Report document
Make a complaint, compliment or suggestion
Your experience of our service helps shape our performance standards for the future. We welcome compliments, complaints or suggestions.
To make a complaint please visit the complaints procedure page.
Contact
Address: Building Standards, North Ayrshire Council, Cunninghame House, Friars Croft, Irvine, KA12 8EE