Clearing your cache

A cache stores information about web pages so they can load faster on future visits. This sometimes leads to an old version of a page or form displaying as it is showing the 'cached version'. For example, if bin collection days show the previous month's dates - a 'cached version' is most likely to blame. Clearing cache will bring the most recent dates onto the page.

Clearing cache can vary depending on the device you use:

• Google Chrome - clear cache
• Apple Safari - clear cache
• Microsoft Edge - clear cache

If your device browser isn't listed above:

• open your browser (for example, Firefox, Opera, Samsung Internet)
• search 'How to clear cache 'device name' or 'browser'

This will bring through information on how to clear the cache on your device. Once it is cleared the most recent version of the page or form you are trying to view will display.