Clearing your cache

A cache stores information about web pages so they can load faster on future visits. This sometimes leads to an old version of a page or form displaying as it is showing the 'cached version'. For example, if your bin collection days are showing as the previous months dates then a 'cached version' is most likely to blame. Clearing your cache will bring the most recent dates onto the page.

Clearing your devices cache can vary depending on the device you are using. If you are not sure of how to clear your devices cache then please see the list of below:

• Google Chrome - clearing your cache
• Apple Safari - clearing your cache
• Microsoft Edge - clearing your cache

If your device browser isn't listed above then you should:

• open your browser (for example, Firefox, Opera, Samsung Internet)
• search 'How to clear my cache 'device name' or 'browser'

This will bring through information on how to clear the cache on your device. Once it is cleared the most recent version of the page or form you are trying to view will display.