Welcome to the Autumn/Winter 2024 edition of our Landlord Matters Newsletter.

This newsletter focuses on current issues relating to private sector housing, which we hope you find useful and informative.

The Private Sector Advice Team continue to offer support and guidance on a number of issues that are faced by homeowners, landlords and tenants in North Ayrshire. We recognise the important role that the private rented sector plays in helping to meet local housing need and want to support and encourage private landlords in providing safe, well-equipped and affordable housing for rent.

We have a dedicated Private Sector Advice Team as well as a telephone advice line.

• Telephone: 01294 324644
• Email: psadvice@north-ayrshire.gov.uk

Hours of operation are:

• Monday to Thursday - 9am to 4.45pm
• Friday - 9am to 4.30pm

We work with a range of teams to provide you with the best service possible.

We offer advice to anyone living with, or affected by, private sector housing issues, including:

• rights and responsibilities
• property condition
• common repairs
• landlord registration
• disability adaptations
• resolving disputes
• energy efficiency
• empty homes

Information on property standards and the rights and responsibilities of private tenants can be found in our Private Tenant Checklist.

The Housing Services Private Sector Team are responsible for carrying out Tolerable Standard inspections, which is a statutory duty. Referrals come from a variety of sources including various Council departments, self referrals and from external agencies such as the Scottish Fire & Rescue Service.

The Tolerable Standard is a basic level of repair that a property must meet to make it fit for a person to live in. The team also assess against the Repairing Standard (the minimum level of repair for a private rented property) if carrying out an inspection within a private let.

Officers within the team may also carry out general compliance inspections to check against the Tolerable and Repairing Standards as well as other landlord obligations in private rented accommodation. These inspections can be random or may be targeted to an area. They could also be as part of investigations in the practices of a particular landlord if concerns have been brought to the attention of the Team.

If any issues of disrepair are identified during these inspections, a report will be sent to the landlord with a 30 working day timescale to resolve the issues. If after this time the landlord has not provided any evidence to suggest the works are complete, a referral may be made to the Licensing Team with view to the case being heard at a future Licensing Committee. Referrals to the Housing and Property Chamber, First Tier Tribunal can also be made at any time where concerns have been raised over, for example, repairing standard issues or tenancy deposits not lodged.

There are around 500 long term empty homes across North Ayrshire. This represents a wasted resource and can lead to a number of problems for both property owners and the neighbouring community. Long term vacant properties can attract issues such as vandalism, antisocial behaviour and fly tipping.

An empty home is a property which has been unoccupied for 6 months or more. It is not a second home or a holiday home. According to Council Tax records there are over 800 empty properties in North Ayrshire.

There are two main options when it comes to bringing empty properties back into use – renting or selling. Doing nothing is not an option.

Brief details on advice and information available have been outlined below.

• Becoming a landlord - Landlord registration, tenancy deposits, rights and responsibilities as a landlord
• Using an agent - Letting agent registration, fees, agreed service
• Minimum property standards - Repairing and tolerable standards, other landlord obligations
• Pre-tenancy service - Property inspections, advice on tenancy agreements

• Main routes for selling - Open market, auction
• Council Buy Back - The Council may be able to buy your property and add it to Council stock
• NAC Matchmaker Scheme - Matches owners of empty properties with property investors

• Empty Homes Loan - Interest free loans from the Council
• Empty homes supplier - Secured through the Scottish Empty Homes Partnership discounts available on kitchens to building supplies, pest control and much more
• Empty property VAT - Depending on length of time property has been empty reduced VAT rates of 5% to 0% may be available
• Energy Efficiency - Home Energy Scotland

The Scheme is a method of introducing empty homeowners to interested investors. It operates as a “dating agency” for empty homes. It aims to match empty home owners who wish to sell their property to people who may be considering buying a property in their area.

North Ayrshire will not share your details publicly. Information would only be shared with interested buyers or sellers where you have given us consent. We do not act as an estate agent but can help you potentially “match” with an interested investor.

An officer will arrange a visit if you are interested in the Scheme and will give you information and advice on how to bring your property back into use.

If you would like more information on the Scheme or Empty Homes assistance, please do not hesitate to contact us.

Thinking of selling a property? No need to ask your tenant to leave – sell with them in situ. Selling this way can be a good solution for everyone involved.

Why do a landlord to landlord sale:

• Current environment for private landlords.
• Landlords want to sell however have had a tenant for some time.
• Landlord sells just for property to then be purchased by another owner.

• There is no lost rental – as no void time.
• If you need to sell it can happen quicker – as there is no need to serve a notice to leave and/or apply to the Housing and Property Chamber.
• No marketing costs.
• There is no house clearance.

• No search for a tenant.
• No refurbishment.
• No certificates as they transfer.
• No need to do a new lease agreement as the existing one transfers.
• No lost rental.

• No need to have the upheaval and insecurity of finding and moving house.
• All the benefits that this entails in particular if you have children in a nearby school.
• No removal expenses.

• No lost council tax – exemption period vacant property.
• No presentations to Homeless services.

• Rubbish, furniture and white goods that are thrown out in a move will not happen.
• Community benefits – cohesion.

We operate a Pre-Tenancy Support Service for landlords, to provide free property inspections and tenancy agreement advice, which acts as a preventative approach to future property condition issues.

This Scheme is designed to help landlords get the best from their properties and make sure that they comply with the necessary legislation.

We can:

• Carry out a pre-tenancy Repairing and Tolerable Standard inspection
• Give advice on what safety certificates you need
• Signpost you to standard tenancy agreement templates
• Give you information on how to find the right tenant for you
• Answer questions on what you need to do when setting up a new tenancy

For more information, email psadvice@north-ayrshire.gov.uk.

A missing share is where the majority of owners in a tenement agree to a common plan of works however one owner is unwilling or unable to pay their share. This new policy will allow North Ayrshire Council (under certain conditions) to pay the missing amount and recharge the missing owner. More information is available on our Advice for tenants and homeowners page.

Across Scotland, all councils including North Ayrshire are facing the most challenging financial climate since it was created almost 30 years ago.

Every year, we set a budget for the year ahead. We have to make sure our budget is balanced and that we only spend the money we know we have.

However, the money we receive from Council Tax and grant funding isn’t keeping pace with the rising costs of the services we provide. At the same time, demand for our services continues to increase.

Over the past eight years, we have cut more than £84 million from our budget. Despite that, the 2025 to 2026 budget is likely to be the most difficult we have ever experienced.

We expect to have a budget gap of at least £16 million. That means there will be painful choices ahead. Decisions will have to be made which will be unpopular but unfortunately necessary.

There are no easy answers or ways to trim the budget without having a significant impact on our services or the way we deliver them.

Given the scale of the financial challenge, a series of areas have been identified for community engagement, including community facilities and car parking, waste services, schools and related services for children and young people, and taxes and levies.

Prior to any decisions being made, it is important you tell us what kind of impact these would have on you and the community in which you live.

Your answers will provide important feedback as we consider what savings we make.

Carers Gateway North Ayrshire provides tailored support and respite opportunities to carers of all ages across North Ayrshire. Our mission is to empower carers by putting them at the heart of everything we do in a way that works for them. We support Young Carers aged 5 to 18, Young Adult Carers 18 to 25, and Adult Carers over 25 with no upper age limit. All carers can access free advice on their rights, connect to local services, and receive one-to-one assistance in developing their own support plans.

Our personalised services include:

• Group activities tailored to carers' needs and interests, building peer support.
• Short breaks, trips, and residential experiences providing valuable respite.
• Information workshops on topics like carers’ rights, wellbeing, and accessing support.
• Creative projects allowing carers to express themselves and share experiences.
• Peer support programs led by other carers.
• Advocacy to have carers' voices heard locally and nationally.

Everything we offer aims to reduce isolation, develop skills, improve wellbeing, and help carers feel recognised and empowered. We meet carers where they are, evolving services to meet their needs.

In partnership with North Ayrshire Health and Social Care Partnership, schools, community groups, and carers themselves, we continually work to identify and engage with underrepresented communities. Our goal is to ensure every carer in North Ayrshire feels supported through Carers Gateway North Ayrshire.

The Factoring Team are responsible for managing repairs to common parts of a block where there are a mix of private owners and at least one property owned by the Council. A number of elements of a building may be required as being common however ultimately, this generally comes down to the provisions which are set out in your Title Deeds.

Some of the most common shared elements of a block are:

• Containing walls
• The roof above the block
• Gutters and roof lines
• Communal entry doors and secure entry systems
• Entrance & access paths
• Rainwater goods such as downpipes

This list is not exhaustive and we would urge you to consider checking your Title Deeds if you are unsure whether or not a part is shared by multiple properties. Alternatively, please contact the Factoring Team and we will be happy to assist you where possible.

Different seasons can result in different works being required, and particularly as we approach the winter months, there are certain issues that all residents should be mindful of.

With the onset of colder weather, wind and rain here are some of the most frequent issues which you should be vigilant for.

Routine maintenance of your home and of common parts can help to minimise the likelihood of these issues occurring.

• Water ingress through the roof and/or chimney (where applicable).
• Missing and/or slipped roof tiles.
• Gutter blockages and leaks.
• Drainage issues.
• Dampness & Condensation within the home.

Whilst this list is not exhaustive, it aims to provide some issues to look out for. There is no catch all answer for each of these potential problems, however, there are often straightforward solutions which will allow your home, and common parts, to remain wind and watertight.

Some practical solutions which may prevent problems from worsening are:

• report any issues as soon as you see them – early action is essential
• ensure regular maintenance is carried out such as gutter cleaning
• brush away any fallen leaves from drain outlets to prevent blockages
• make sure your home is ventilated to prevent a build-up of moisture
• regularly check for any hairline cracks or damages to the external walls

If you encounter any of these issues or require advice and assistance, please contact the Factoring Team on factoring@north-ayrshire.gov.uk or 01294 324966 and we will be happy to discuss these with you.

The new guidance prepared by the Scottish Government in relation to the Repairing Standard under the Housing (Scotland) Act 2006 takes effect from 1 March 2024. One area that has caused some concern amongst landlords is the issue of lead in drinking water and what their responsibilities are. The main cause of lead in drinking water is lead pipes leading up to or within a house. The use of lead pipes is more common in houses built before 1970 unless they have had their pipes replaced. The guidance can be found here with paragraphs D18 to D27 relating to lead in the water supply.

Water quality regulations set a maximum permitted level of lead in drinking water at 10 micrograms per litre of water. However, a new standard of 5 micrograms per litre of water will be required to be met by 2036. It should be noted that the World Health Organisation’s view is that there is no safe level for lead in drinking water.

Lead pipes, lead lined storage tanks or lead fittings should not be present in the water supply of any private rented property. That applies from the boundary stopcock to the kitchen tap.

That means:

• all drinking water outlets
• all pipework to those drinking water outlets
• any water storage tanks within the property itself
• any water storage tanks in attic or roof space (including any common water tanks)

Unless a landlord is unable to replace pipes or other fittings, due to lack of consent from other owners for example in a tenement property, all lead pipes or lead lined tanks must be removed in order to comply with the Repairing Standard. Landlords are required to take reasonable steps (and demonstrate they have taken those steps if necessary) to get such rights or consent, but a landlord will not be at fault if they do not get consent despite taking these steps.

Private landlords should check (preferably by a suitably qualified/approved plumbing contractor) any visible pipework within the house for the presence of lead pipes. Just because there are no lead pipes visible does not mean that there is no lead in the drinking water. Sources of lead could include hidden pipes, lead solder, lead lined water tanks, and underground lead pipes to the house from the boundary stopcock.

If a landlord is unsure whether there are lead pipes or is aware that there may be a risk (for example with an older property which has not had its water pipes replaced), tenants must be informed of that, and the water supply tested by way of laboratory analysis. Water should be tested at all outlets where water may be consumed as lead may be present anywhere in the property's plumbing.

The guidance states that the water supply should be tested at all outlets where water may be consumed. This means cold taps at the kitchen sink, baths, basins as well as any sink within a utility room. You do not need to test outside taps (unless there is a particular risk, they would be used for drinking water) or any hot taps. If there are mixer taps, they should be tested using the cold-water setting.

If the property is connected to the public water supply and you suspect lead might be present, you can request Scottish Water test the water free of charge. This will be done at the cold tap at the point of entry to the property (in most properties this will be the kitchen sink). If lead is found to be present, Scottish Water will undertake an investigation free of charge and replace any sections of lead in its part of the service pipe between the water main in the street and the boundary stopcock. Various local authorities as well as private laboratories can also carry out testing for a fee to test elsewhere within the property.

For properties connected to a private water supply, you can contact the local authority environmental health team for advice on sampling and possible charges.

If a landlord is uncertain whether there are lead pipes, or is aware of a risk, tenants must be informed, and a water sample must be taken for laboratory analysis. Water should be tested at all outlets where water may be consumed as lead may be present anywhere in the building's plumbing.

If tests show that the lead content is at or above 3 micrograms per litre, this indicates that there is some lead present in the plumbing. Any tenants must be informed immediately, and you should identify and replace any lead pipework within the property that is not the responsibility of Scottish Water. Once pipework is replaced, the water should be retested.

Short-term precautionary advice to tenants should also be given such as not drinking water that has been standing in pipes for long periods (e.g. overnight or if no-one has been in for several hours), and drawing off a washing-up bowl of water to clear any water which has been standing in the pipes before using it for drinking or cooking.

If you require any further information or advice, please contact us or watch our blogs for further updates.

The Scottish Government has published guidance describing all the elements of the Repairing Standard which private landlords are required to comply with. The aim of the guidance is to equip private landlords with a full picture of what they should be working towards to ensure compliance with all the Repairing Standard elements.

The following new measures will be in place from 1 March 2024:

1. Safe Kitchens. The repairing standard will be amended to include a requirement to have safely accessible food storage and food preparation space in a private rented house.
2. Fixed Heating System. The existing duty to ensure that installations for the supply of heating are in a reasonable state of repair and in proper working order will be amended to specify that there must be a fixed heating system in a private rented house
3. Safe Access to Common Parts. The existing duty to ensure that the structure and exterior of the house is in a reasonable state of repair and in proper working order will be amended to specify that where a private rented house is a flat in a tenement, the tenant must be able to safely access and use any common parts of the tenement, such as common closes.
4. Consent to Work on Common Parts. Section 16 of the Housing (Scotland) Act 2006, which deals with exceptions to the landlord's repairing duty, is amended to make it clear that a private rented house which is a flat in a tenement does not fail the repairing standard if work otherwise needed to comply with the standard cannot be carried out because a majority of owners in the tenement have refused consent to carry out the work.
5. Safe and Secure Common Doors. The existing duty to ensure fire safety in private rented houses will be amended to specify that common doors must be secure and fitted with satisfactory locks. This will be supported by Scottish Government guidance which will specify that locks must allow users to open them from the inside without a key so that they do not inhibit exit in the event of a fire.
6. Residual Current Devices. The existing duty to ensure that installations for the supply of electricity in a private rented house are in a reasonable state of repair and in proper working order will be amended to specify that these must include a residual current device (a device to reduce the risk of electrocution and fire by breaking the circuit in the event of a fault).
7. Other Fuels. The existing duty to ensure that installations for the supply of gas and electricity in a private rented house are in a reasonable state of repair and in proper working order will be extended to any other type of fuel.

The Scottish Association of Landlords (SAL) is the largest and only dedicated national organisation that represents landlords and letting agents throughout Scotland.

SAL supports and represents members’ interests through providing resources and assistance as well as delivering lobbying and campaigning work.

Whatever scale you operate on, from those renting out a single property to managers of the largest agency portfolios, SAL can help you.

• SAL’s Policy & Parliamentary Affairs department has been campaigning at the heart of the Scottish Parliament since their incorporation and has had numerous campaigning successes.
• SAL links with Scottish local authorities and actively campaigns at local and national level on behalf of member landlords and agents.
• SAL online meetings are the opportunity for members to learn from each other’s experience, hear from external speakers, and feed into SAL policy and plans.
• Their unique training programme is delivered via sister organisation Landlord Accreditation Scotland (LAS) which offers a variety of useful training options. Bespoke training is also available. SAL members benefit from discounts on all training courses.
• Members can access factsheets and documents, including all documentation for creating tenancies. Documents can be downloaded and adapted to your own needs and are complemented by unlimited use of a free members’ letting advice helpline.
• SAL’s five-year strategy (2024 to 2029) sets out their vision, mission, purpose and values along with three strategic themes of Connect, Unite and Strengthen.

At the heart of SAL’s strategy are three strategic themes with performance indicators to be measured and monitored on a regular basis.

Connect: keeping members and the sector connected, strengthening and building on stakeholder relationships.

Unite: to be one voice for landlords and letting agents in Scotland uniting and building one housing system that promotes the highest standards in letting.

Strengthen: by building on previous achievements and investing in information technology, grow membership and revenue to become a stronger voice in housing.

The government has recently published a Housing Bill to progress plans originally set out in its New Deal for Tenants consultation in 2021. The Bill is proposed legislation which, if approved by MSPs, will become an Act of parliament.

The primary measures set out in the Bill are as follows:

Rent control – requires local authorities at least every 5 years to assess rents in their area and recommend whether Scottish Ministers should impose rent controls. If rent control areas are designated, annual rent increases on private residential tenancy (PRT) tenancies would be restricted by a percentage or formula for mid-tenancy increases and between tenancy increases in those areas for up to 5 years. This would remove landlords’ rights to reset rents to market level between tenancies but only within designated rent control areas. There would be limited exceptions where higher increases would be allowed, such as for properties where improvement works have taken place. Exceptions have yet to be determined and will be set out in future legislation.

Changes to rent increase procedures – out with rent control areas there would be no restrictions on rent increase amounts but rent increases could no longer take place during the first 12 months of a PRT tenancy (as they can at present). A change is also proposed to the rent adjudication process to prevent the rent officer or tribunal from setting the rent at a figure higher than that the landlord has requested.

Ending joint tenancies – changes the PRT regime to prevent tenants being trapped in a joint tenancy they no longer wish to be part of. This would allow one tenant to give notice to end the tenancy for all tenants after a two-month consultation period. Joint tenants who wish to stay could try to negotiate terms for a new tenancy with the landlord.

Personalisation of property – allows for PRT tenants to make certain minor modifications without consent such as putting up pictures and posters. They would also have the right to request consent to undertake more major alterations (e.g. painting walls) that a landlord could not unreasonably refuse, although it would be possible to apply conditions when giving consent, such as that the property should be reinstated to its original condition at the end of the tenancy and/or requiring a higher deposit.

Pets – allows for PRT tenants to have the right to request permission to keep a pet. A landlord could not unreasonably refuse permission, although it would be possible to apply conditions when giving consent, such as requiring a higher deposit. A reasonable ground for refusal could be that the property is unsuitable for the type and number of pets requested.

Greater protection during eviction – requires the tribunal to consider whether it is reasonable to delay the enforcement evictions to prevent particular hardship or harm to tenants. Some grounds would be exempt from this requirement such as anti-social/criminal behaviour and abandonment. The tribunal has always had the power to delay the enforcement of evictions but has rarely used that power in the past.

Phasing out assured/short assured tenancies – the Bill contains a discretionary power to enable the Scottish Ministers, through Regulations, to set a date on which assured/short assured tenancies convert to PRTs.

A bill follows a 3-stage scrutiny process through parliament, during which the wording of the proposed legislation can change with amendments to the legislation being suggested by MSPs from any political party. Typically, it can take around 2 years for proposed legislation to work its way through parliament and come into force, so the measures set out in the Bill will not apply to tenancies in Scotland for the time being.

Landlord Accreditation Scotland has been in operation for over 16 years and we have been in partnership with North Ayrshire Council for 12 years. This shows a real commitment to engaging with private landlords. Having the Private Rented Sector Team at the Council working with us, means we can offer a joined-up approach to delivering information. We believe in best practice!

What is best practice and why does it matter:

• We use it as a benchmark to ensure the highest quality service from landlords to tenants and from letting agents to their clients.
• We want to give you the knowledge to manage situations effectively, develop good service practices and well managed operational processes, whether you are dealing with 2 properties or 200.

• We ask our accrediting landlords and agents who commit to reviewing how they do things on a regular basis and who agree to improving or updating their knowledge to spend a minimum of one hour with us each year.
• Its free to become an accredited landlord, although the cost to a landlord is on average £42 per year to attend that one-hour webinar to gain information on a topic that you chose from an extensive list.
• For just under £1 per week, LAS can help you understand how to practically apply all the legislation and provide the highest standards of service.
• The webinars are delivered live. This means when you are listening to what is being delivered you can ask questions there and then. That is what we are here for.

• New legislation is introduced, and existing legislation is regularly updated in the PRS. LAS want to make sure landlords and letting agents are not only aware of what’s new and what’s changed, but also help them understand if it applies to them and if so, how do they manage this in their day-to-day business.
• In the first half of 2024, we have seen temporary legislation come to an end and new legislation and regulations come into force regarding repairs and maintenance, ending tenancies and raising rents. LAS responds to these changes by creating new dedicated courses for landlords and letting agents and making as many places as possible available.

• LAS values our partnership with North Ayrshire Council, and through this we want to help and support all landlords do the right thing for their tenants.
• The North Ayrshire PRS Team identify a topic that landlords are asking about and we include this in the sessions that we run annually.

On 8th January 2025, we will be delivering the webinar ‘Managing the End of a Tenancy’. This will be delivered on-line and will take place at 2pm.

Booking onto a course is straightforward but you are welcome to call us for more information or help. The LAS Team is always happy to chat.

As the air turns cooler, it’s time to start thinking about how to keep your property warm and dry this winter. One effective way to do this is by making energy efficiency improvements.

Enhancing your property’s energy efficiency can help reduce fuel costs, make your home more comfortable, and support environmental sustainability. If you’re a landlord, it can also ensure you’re meeting private rental regulations.

Improving energy efficiency doesn’t always require major renovations. One of the simplest yet most effective steps is tackling draughts. Draughts can significantly impact your home’s warmth and increase your heating bills, so addressing them is a crucial part of preparing your property for winter.

Draughts often occur when seals around doors and windows are damaged, or due to issues with chimney flues. Start by making a list of potential draught sources. Common areas to check include:

• Windows and doors: Look for gaps around the edges, damaged seals, or loose fittings.
• Skirting boards: Check for gaps or cracks where the skirting meets the wall or floor.
• Chimneys: Traditional tenements with chimneys may experience draughts if the flue isn’t properly sealed.

Signs of draughts include noticeable cold spots, cracks, gaps, and even mould or dampness around the affected areas. These indicators suggest that warm air is escaping and cold air is entering, making your flat less comfortable and more costly to heat.

For many draught issues, simple DIY solutions can be quite effective. Here are some steps you can take:

• Sealing gaps: Use draught-proofing strips or sealants available at hardware stores to fill gaps around windows, doors, and skirting boards.
• Thermal curtains: Installing thermal or draught-proof curtains can help to keep cold air out and warmth in.
• Chimney balloons: For unused chimneys, consider using a chimney balloon or draught excluder which can be inflated inside the flue. It’s important, however, not to block the flue entirely. Unused flues should remain vented to prevent dampness and ensure that hidden areas behind wall linings stay dry.

Another improvement to consider is insulation. Adding insulation is a bigger task than draught-proofing but can be worthwhile if you are in a position to do so. There are several options for adding insulation that will depend on your type of building and the position of your home.

For adding internal insulation in flats with solid stone masonry or brick walls, there are three main options, including:

• insulation applied on existing wall linings – useful for exposed walls
• insulation applied directly to masonry or plaster – used where walls are ’plastered on the hard
• insulation held in place by timber framing – used where all wall linings have been removed

For cavity wall and concrete wall constructions, other options may be suitable.

If you own a ground floor flat, adding underfloor insulation can make a big difference to your flat’s warmth. Again, the options available will depend on your floors’ construction. If you have timber floors, you may be able to insulate the space under the floor, whereas if you have a solid floor, insulation can be laid on top.

If you own a top floor flat, you may want to consider adding loft insulation: 25% of heat loss can occur through the roof.

It’s essential when adding loft insulation to maintain a balance between adequate depth of insulation and good ventilation. Additionally, check for any roof leaks beforehand, as damp insulation will not work effectively.

If you live in/own a flat, absent your title saying otherwise, adding insulation is treated as maintenance and therefore generally requires a majority decision from all the owners. However, before adding loft insulation, confirm whether the loft space is individually or commonly owned by checking your title and the Tenements (Scotland) Act 2004.

You might feel confident tackling insulation upgrades on your own, but for such significant work, it is worth seeking professional guidance. Expert advice can help ensure any upgrades made are effective and prevent potential issues like dampness.

For more information on energy efficiency improvements you can make to your home, including ensuring proper ventilation to avoid dampness, see Under One Roofs article on energy efficient improvements.

Decision-tree guide to the common repairs process.

Organising common repairs in your tenement building is often time consuming, as the process can be difficult to navigate.

Follow the arrows between the boxes to see what you need to do at each step of the repairs process.

We'd recommend a read through the entire decision tree to familiarise yourself with the process and what potential barriers you might need to overcome.

And, just a reminder, this guide refers to repairs that are regarded as maintenance work rather than improvement.

For more information on what counts as maintenance or improvement.

If you have a specific question about tenement management or maintenance and you can't find the answer on our website, contact our free enquiry service.

Getting co-owners to cooperate

Information on common repairs, legal action, and mediation.

If you are faced with owners who refuse to pay their share of common repairs, the law directs you to a number of confrontational solutions. This webinar discusses the reality of using these solutions and some alternatives.

How to set up and run an owners' association

Forming an owners' association has a number of benefits including making organising and paying for repairs easier and giving you the ability to open a maintenance account.

This webinar discusses how to set up a successful owners' association, the benefits, and how you can improve your building, together.

The Novoville Shared Repairs app is a digital solution to managing common repairs. It allows tenement owners to manage repairs collaboratively in one place in the app and includes lots of handy features to make the process easier.

Novoville has also collaborated with several local authorities in Scotland which enables direct access to your local Trusted Trader Scheme through the app.

Find out more about Novoville on their website.

During autumn and winter, tenement buildings and flats often face more common maintenance issues. Keep reading to find out what to look out for to protect your property and maintain its value this winter.

With increasing rainfall, it’s important to stop gutters from becoming blocked and overflowing. If plants, leaves, or bird deposits are blocking a gutter, it can leak and cause damp problems within the walls of a tenement building. Untreated damp can cause decorative and, in some cases, structural damage to your building.

Look out for damp and stains underneath the gutter, which can be the first signs of leaks and overflows. If you can see plants growing out of your gutter, even if they are small, this likely means the gutter is blocked and water is overflowing.

As the winds get colder, it’s recommended to draught-proof windows and doors to stop cold air blowing through. Recognising the tell-tale signs of draughts, such as cracks, gaps, mould, or dampness around windows and doors, is the first step and they can be straightforward to address once identified. You can find DIY sealing tools or thermal curtains at most local hardware stores to address the root causes of draughts. However, if you suspect a more serious issue, it’s recommended to seek professional help. Draught-proofing can also help to reduce your energy bills by keeping your property warmer and making it more energy-efficient through the winter months.

Keeping your property ventilated throughout winter can help to prevent damp and reduce the risk of mould and rot. If there are areas of damp and mould, thorough cleaning is one of the first steps to take to prevent it from spreading further and causing more damage. Dry out affected areas by opening a window, putting the heating on low, or using a dehumidifier. If thorough cleaning and ventilation don’t have an adequate affect, seek further help and advice from a professional damp specialist or speak to your local council.

Check your floors for any signs of damp or rot by looking out for bouncy boards or sloping and uneven surfaces. These may indicate that floorboards could be lacking support or rotting. If this is the case, consult a professional as soon as possible. Solving issues like this early is key in making them easier to fix and ensuring they don’t cause further damage.

To try and avoid burst pipe disasters in winter, it’s crucial to know the location of the stopcock which enables the mains water supply to your flat to be turned off. Encourage your co-owners to identify and be aware of the stopcocks in their flats, especially if they are going to be away during the colder season. You can also post a notice in the close, telling residents where to locate the water key and valve to shut off water for the entire building.

Additionally, insulating any exposed pipes in your building can add a layer of protection and minimise the risk of freezing. Lastly, ensure that all your co-owners have adequate common building insurance. Having the right cover is essential for dealing with any unforeseen water-related incidents effectively.

CHAP (Community Housing Advocacy Project)

Help with Housing, Welfare and Money advice

Book appointment on 0300 002 0002.

From 9am to 4.45pm

CAB (Citizens Advice Bureau – Renfrew)

Help with Debt Advice

Book appointment on 0800 028 1456.

From 8.30am to 1pm

CAB (Citizens Advice Bureau – East Ayrshire)

Help with: Income Maximisation/Benefits

Book appointment on 01563 543379.

From 9am to 4.45pm

There’s plenty of help available to registered private landlords looking to improve the energy efficiency of their rental properties.

Making your rented properties more energy efficient could add value, make your properties more attractive to new tenants, lead to lower turnover of tenancies, and reduce potential problems such as damp.

Improving energy efficiency should also increase the rating on your property’s Energy Performance Certificate (EPC), helping you meet minimum energy efficiency standards.

In addition to this, improving energy efficiency should lower energy bills for your tenants, making them warmer at home and reducing their risk of falling into fuel poverty.

Whether you’re looking to discuss your EPC, talk through the various funding options or have your property assessed in depth, Home Energy Scotland can help. Their free and impartial advice service is funded by the Scottish Government, and their South West advice centre covers Ayrshire, Arran and Dumfries & Galloway.

If a property visit is appropriate, one of their specialist advisors will carry out an assessment and provide you with a tailored report outlining:

• The current energy demands of your property
• Recommended improvements
• The approximate cost of making these improvements
• Potential fuel bill and carbon savings
• Any potential income you could make from installing a renewables system
• The estimated improvement in the Standard Assessment Procedure (SAP) score

Their specialist will talk you through the report, helping you decide what’s right for you and your property. They can also tell you about the financial support that could be available.

To find out more just call Home Energy Scotland free on 0808 808 2282 or complete the Home Energy Scotland contact form.

When a landlord or letting agent files a dispute claim for part or all of a tenant’s deposit, there are six heads of claim that they can file this under for deposits held by tenancy deposit scheme Safe Deposits Scotland: Cleaning, Damage, Gardening, Redecoration, Rent Arrears and Other.

Stances on redecoration of a private rented property will differ between landlords, and details on this should be included in the tenancy agreement. Landlords may sometimes be against redecoration as they want the property to be in the exact same state when a new tenant moves in as it was for the one before, or may have multiple properties and wish for them to share the same consistent look. In some instances the landlord might be okay with a small amount of customisation within the property so long as it can be returned in a similar state to how it started, though in other cases there may be parts of the property that are irreplaceable such as a discontinued wallpaper that the landlord doesn’t want the tenant to replace. Whilst tenants may be tempted to put up seasonal decorations during this Autumn/Winter, they should check that their festive decorations don’t do anything to breach the tenancy agreement.

Cases relating to redecoration can include instances where tenants have made changes to the property without the landlord’s permission, such as painting walls, changing carpets or any other cosmetic change. However, cases involving this head could also relate to mould and other reasons where redecoration on the landlord’s part is needed.

In North Ayrshire, 17% of disputes handled by SafeDeposits Scotland over the last year involved claims for redecoration with an average claim of £178. In comparison, the national average percent of disputes involving redecoration claims across the whole of Scotland was 26% with an average amount of £284, meaning North Ayrshire tends to see less redecoration claims and at a lower average amount than the national average.

The proposed Housing (Scotland) Bill includes the introduction of changes to how redecoration is handled in private rented properties. These amendments aim to loosen restrictions on redecoration and allow tenants more freedom to customise the property. It is believed that this change will see a positive impact on the mental wellbeing of tenants by enabling them to make adjustments to the property so that it feels more like a home – this is particularly important for longer term tenancies where the tenant intends to stay for a long time.

The Bill proposes that tenants can make minor adjustments to the property such as putting up pictures and posters on the walls without the need for approval from the landlord. Additionally, the tenant also has the right to request to make larger changes to the property like repainting walls, and the landlord cannot unreasonably refuse these requests. There are certain cases however where the landlord would have grounds to refuse, such as any alterations that would affect the tenant’s health and safety. Large changes should only be made at least six months after the start of the tenancy.

As a landlord, you’re responsible for so many aspects of your tenants’ wellbeing and care, from making sure the property is secure to keeping it mould and pest-free. Whether you're experienced or new to the world of buy-to-let investing, understanding your responsibilities regarding heating and ventilation obligations is crucial.

In Scotland, landlords have specific legal responsibilities to ensure their rental properties meet certain standards for heating and ventilation. The Private Housing (Tenancy) Scotland Act 2016 outlines the repairing standard, which requires landlords to keep their property in good repair, including maintaining heating and ventilation systems in proper working order.

Landlords also need to comply with the Energy Efficiency Standard for Social Housing (EESSH) if their property is part of the social rented sector, which sets out energy efficiency targets.

This might mean improving insulation in the property or installing renewable energy systems such as solar panels which will work in conjunction with eco-friendly heating systems to reduce the carbon footprint of the property.

While there isn't a specific minimum temperature requirement, as with other jurisdictions, landlords do need to ensure that the heating system is sufficient to maintain a reasonable temperature within the property. Another responsibility is tackling condensation and mould which are significant issues in many homes. As owners of rental properties, it’s important to note that landlords have a duty to take appropriate steps to prevent these problems, which often arise from inadequate ventilation.

It’s worth noting that the Scottish Government is currently consulting on new energy efficiency and condition standards for private rented housing, which could result in further obligations being placed on landlords in the future.

Heating systems in Scottish rental properties vary widely. Common options include gas central heating, electric storage heaters, and more recently, heat pumps, although gas central heating remains one of the most popular choices due to its efficiency. As a landlord, you are responsible for maintaining the heating system in good working order, whichever system is in place. This includes arranging annual servicing for gas boilers by a Gas Safe registered engineer, promptly addressing repairs, and considering boiler replacements when necessary.

Energy efficiency is becoming increasingly important when it comes to heating too. Upgrading to a modern condensing boiler or exploring alternative heating options like heat pumps can improve energy efficiency. Heat pumps, both air-source and ground-source, are gaining popularity as energy-efficient alternatives, especially in properties without access to mains gas. These eco systems can provide both heating and cooling, potentially offering long-term cost benefits despite the higher initial installation costs.

Improving insulation in walls, roofs, and windows can also enhance heating system efficiency, reducing energy consumption and costs for tenants while improving the property's EPC rating. As a landlord, investing in energy-efficient heating options not only helps meet regulatory requirements but can also increase property value and attract environmentally conscious tenants.

Adequate ventilation is crucial for maintaining a healthy living environment in rental properties. It helps control moisture levels, prevents condensation and mould growth, and ensures good indoor air quality for tenants. In Scotland, ventilation requirements are primarily addressed through the concept of the 'repairing standard' as outlined in the Private Housing (Tenancy) Scotland Act 2016. This legislation stipulates that landlords must maintain their properties in a habitable condition, which includes adequate ventilation.

There are two main types of ventilation: natural and mechanical. Natural ventilation relies on features such as open windows, trickle vents, and air bricks to allow fresh air to circulate. While not explicitly detailed in the same way as in the English Building Regulations, the overall principle of providing adequate ventilation is a fundamental requirement for Scottish landlords.

Proper ventilation not only meets legal requirements for rentals, but it also protects your property from costly damage caused by excess moisture, such as rot, damp, and mould. Scheduling regular inspections of these systems and addressing any issues promptly will also help maintain a healthy living environment for your tenants and prevent more expensive repairs in the future. It's important to educate tenants on proper ventilation practices too, such as using extractor fans, opening windows regularly in kitchens and bathrooms, and avoiding drying clothes indoors without adequate ventilation or a dehumidifier.

Repairs and maintenance to the heating system fall to the landlord to resolve. In addition to an annual boiler check, landlords need to ensure that faulty heating systems are responded to within 24 hours during cold weather, and any damage to the walls or floors as a result of a broken system will need to be repaired. For this reason, it’s in a landlord’s best interests to ensure that the system is well maintained and up to date with servicing, to prevent any breakdowns or damage to the property.

Ensuring that these systems are serviced, energy-efficient, and compliant with legal standards is crucial for the comfort and wellbeing of tenants but it also protects the property itself from potential damp and mould issues. With the evolving regulatory landscape, staying informed and proactive about energy efficiency standards, and heating and ventilation requirements, will help landlords meet their obligations and avoid costly repairs or penalties.

As a core component of a habitable space, it’s good practice to keep the heating system up to date and set aside sufficient money for upgrades every few years, to enhance property value and contribute to a more sustainable living environment

Scotland’s ambitious climate change targets mean private landlords need to start thinking now about switching to more energy-efficient and sustainable heating sources.

While the details of new legislation are still being debated, the Scottish Government’s target is to reach net zero greenhouse gas emissions by 2045. We can all agree that measures to combat climate change are vital, so while 2045 may sound far off yet, we all need to start taking steps now if we’re to reach the targets.

Currently, heating our homes contributes around 20% of Scotland’s emissions, with mains gas the primary heating fuel for more than three quarters of Scottish homes. This means that – along with homeowners and social landlords – private landlords have a responsibility to consider switches to highly energy efficient and sustainable home heating.

Luckily, with advancements in modern technology, the way we heat and power our homes is undergoing a significant transformation.

Traditionally, homes here were heated using coal or wood-burning fires and stoves, which provided warmth but also emitted harmful pollutants into the atmosphere. As technology advanced, gas and electric heating systems became more prevalent, offering a more efficient way to heat homes. However, gas is of course a fossil fuel, and conventional electricity generation has been through the unsustainable burning of gas, oil, and coal.

It is said that necessity breeds innovation, and with the realisation of the climate change, new sustainable energy technologies have developed, from hydro power in the first half of the 1900s to wind power in the 1990s. Innovation continues at a rapid pace, with the more recent emergence of renewable energy sources like solar panels and heat pumps. These technologies harness the power of the sun and the earth's natural heat to provide sustainable heating and power solutions for homes.

The Scottish Government recently consulted on its Heat in Buildings Bill, which proposes a new Heat in Buildings Standard and the requirement for homeowners to make sure that their homes meet a reasonable minimum energy efficiency standard by 2033. Private landlords, however, would be required to meet this standard in their rental properties by 2028.

This earlier target date recognises that private rental homes typically have a lower energy performance rating, with tenants usually unable to make energy efficiency improvements without permission.

Private rental properties which don’t meet the required energy efficiency standard by the end of 2028 would not be permitted to be leased to a new tenant, should the existing tenant leave.

The Government’s proposal suggests that the new minimum energy efficiency requirements should be met through the installation of a list of simple measures. This might comprise:

• 270mm loft insulation
• Cavity wall insulation
• Draught-proofing
• Heating controls
• 80mm hot water cylinder insulation
• Suspended floor insulation

While these may be straightforward measures for many properties, the Government has acknowledged that this won’t be the case for all. Certain properties may be eligible for additional time beyond the 2028 cut-off, may be asked to meet a modified version of the Standard, or made exempt.

In addition to the suggested measures above, that are appropriate for your property, landlords can consider a smart thermostat or home automation system. These devices are one of the most exciting developments in home heating and power technology, and allow homeowners and tenants to control their heating and power usage remotely. By programming heating schedules and monitoring energy usage, smart thermostats can help to optimise energy efficiencies and reduce waste – reducing carbon emissions and helping tenants to save money on energy bills.

Another innovative technology that is gaining popularity is the use of geothermal and air source heat pumps. These systems extract heat from the ground and use it to heat homes in the winter and cool them in the summer. Geothermal and air source heat pumps are highly efficient and environmentally friendly, making them a popular choice for homeowners and landlords looking to reduce their carbon footprint.

While a new gas boiler might not be on the Scottish Government’s list of suggested measures, it remains a viable, practical alternative to heat pumps – which may not be appropriate for much of Edinburgh and Glasgow’s tenement private housing stock. Instead, landlords could consider a new, very high efficiency gas boiler.

This alone could increase an EPC rating (on the current scale) by as much as 40 points, which could make the difference in achieving the proposed minimum standards for EPC ratings in private rental sector properties.

Again, there are added benefits to installing a new, highly efficient boiler – you’ll safeguard yourself against costly maintenance and potential breakdowns, while making your property more desirable to tenants, who will themselves benefit from lower energy bills.

In recent years there has been significant investment in feasibility and sustainability studies in phasing out usage of natural gas and replacing it with hydrogen. The by-product of burning hydrogen is water vapour, meaning there are no carbon emissions. The first step in this switch would be to introduce a blend of 20% hydrogen to the existing gas network.

Installing a brand new boiler in your rental property will also future-proof you for this potential change, as all condensing boilers now sold are ‘hydrogen ready’, and able to work with a blend of up to 23% hydrogen.

Your first step should be to consult with a qualified heating engineer to discuss the appropriate options for your property, allowing you to choose the best heating option for you. Should you opt for a new boiler, the installation and ongoing servicing must also be carried out safely and efficiently, so take the time to check that the engineer you choose is on the Gas Safe Register.

Despite the benefits of renewable energy sources, the initial investment required can be a deterrent for some landlords. However, by identifying the most feasible measures for your property now, well ahead of the government’s deadlines, you will give yourself some time to plan ahead and budget for the essential improvements in your property.

Home Energy Scotland offers free, expert and impartial advice on how to make your property more energy efficient and can provide information about financial support that may be available.

This support includes the Private Rented Sector Landlord Loan provided by Home Energy Scotland. The amount of loan on offer depends on which improvements landlords are making and how many properties they own.

You can speak with an advisor on 0808 808 2282 or visit their website.

Modern technology is transforming the way we heat and power our homes, offering more efficient and sustainable solutions than ever before.

Private landlords have a range of options to consider, and it’s essential for landlords and letting agents to stay informed about the latest advancements in home heating and power technology. By embracing sustainable energy practices and investing in renewable energy sources, landlords can not only reduce their carbon footprint to comply with forthcoming legislation, but also improve the desirability of their property to potential tenants.

In recent years, the concept of sustainability has become increasingly important in all aspects of our lives, including the management of rental properties. The Scottish Government has set out targets for landlords to ensure their properties meet a certain standard of energy efficiency by the end of 2028, so it’s a good idea to start thinking now about the changes you could make to your property, to boost its efficiency and ensure it meets the standards in time for the deadline.

There are expected to be further changes and additions to the requirements as time goes on, so you should consider speaking with a trusted, professional letting agency who can keep you up to date with your obligations as a landlord. As a landlord in Scotland, there are various steps you can take to make your properties more environmentally friendly while also saving money and attracting eco-conscious tenants. Let’s explore some practical strategies for sustainable property management.

1. Energy-efficient upgrades One of the most effective ways to reduce your property’s environmental footprint is by investing in energy-efficient upgrades. This includes installing LED lighting, programmable thermostats, and energy-efficient appliances. In Scotland, where heating costs can be significant due to the weather, ensuring proper insulation and providing double-glazed windows can also make a substantial difference in energy consumption. In older or protected properties with single glazing, it’s worth looking into secondary glazing where appropriate, or investing in quality blinds or curtains for furnished properties, to help your tenants keep their energy bills affordable. If your budget allows, you could even consider installing renewable energy sources such as solar panels or small wind turbines, which can generate clean energy and potentially even generate income through feed-in tariffs or renewable heat incentives. While the initial investment might be higher, these upgrades can lead to long-term savings on utility bills and contribute to a greener environment and may even make your property a more attractive prospect to tenants, or when it comes to be the time for you to sell your property
2. Recycling initiatives Implementing recycling initiatives in your rental properties is another impactful way to promote sustainability. Provide tenants with clear guidance on recycling practices, including what items can be recycled and how to properly dispose of them. Make sure adequate recycling bins are available on-site and encourage tenants to participate actively – you can direct them to guidance from Edinburgh City Council on where to find recycling bins to aid them in this. Consider partnering with local recycling programmes or organisations to educate tenants and provide resources for responsible waste management. By reducing landfill waste and promoting recycling, you can minimise the environmental impact of your properties and contribute to a cleaner, healthier community.
3. Eco-friendly materials When renovating or refurbishing your rental properties, opt for eco-friendly materials whenever possible. Choose sustainable flooring options like bamboo or cork, which are renewable and biodegradable. Look for paints, adhesives, and sealants that have low VOC (volatile organic compound) emissions to improve indoor air quality. Additionally, consider using reclaimed or recycled materials for construction and decoration. Not only does this reduce the demand for new resources, but it also adds character and uniqueness to your properties. Sustainable materials not only benefit the environment but also appeal to environmentally conscious tenants who prioritise green living. The materials that you use, will depend on your budget and the status of your property, i.e., you may be restricted in what you can use if your property is listed or has a protected status, or sits within a conservation area, but it’s important to try and make small changes where you can, which can add up to the bigger picture.
4. Water conservation Water conservation is another critical aspect of sustainable property management. Install low-flow fixtures such as faucets, showerheads, and toilets to reduce water usage without compromising performance. If your property has a garden, consider landscaping with drought-resistant plants and implementing rainwater harvesting systems to irrigate gardens or flush toilets. Educate tenants on the importance of water conservation and provide tips on how they can minimise water waste in their daily routines. By promoting responsible water usage, you can lower utility costs, conserve a precious resource, and contribute to a more sustainable future.

As landlords in Scotland, embracing sustainable property management practices is not only beneficial for the environment but also for your bottom line. By implementing energy-efficient upgrades, recycling initiatives, using eco-friendly materials, and promoting water conservation, you can reduce operating costs, attract eco-conscious tenants, and contribute to a greener, more sustainable future for generations to come. Let’s take the initiative to make our rental properties not just homes, but also beacons of environmental responsibility.

Source Citylets 2024

The law on fire alarms changed in February 2022, meaning all Scottish homes are be required to have interlinked alarms.

The legislation has been introduced by the Scottish Government following of the Grenfell Tower fire in London in 2017, and it applies to all Scottish homes.

Interlinked means if one goes off, they all go off, and it is the property owner’s responsibility for meeting the new standard.

Guidance and further information can be found via the Scottish Government website.

Every home must have:

• one smoke alarm in the living room or the room you use most
• one smoke alarm in every hallway or landing
• one heat alarm in the kitchen

All smoke and heat alarms should be mounted on the ceiling and be interlinked.

If you have a carbon-fuelled appliance – like a boiler, fire, heater or flue – in any room, you must also have a carbon monoxide detector in that room, but this does not need to be linked to the fire alarms.

It is the property owner’s responsibility for meeting the new standard.

If you are a:

• private tenant, your landlord is responsible
• council or housing association tenant, work is ongoing to make sure your home meets the new standards

Elderly or disabled people may be eligible for support to fit interlinked alarms from Care and Repair Scotland. They can be contacted via careandrepairscotland.co.uk or by calling 0141 221 9879.

You can use either sealed battery alarms or mains-wired alarms.

Both types of alarm are interlinked by radio frequency and do not need WiFi.

There is no list of approved suppliers or fitters, however each alarm must comply with the following standards:

• smoke alarms: BS EN14604:2005
• heat alarms: BS 5446-2:2003
• carbon monoxide detector: British Kitemark EN 50291-1

Ensuring firework safety is important. It is vital to take all necessary precautions to prevent any accidents.

Our advice is always to attend an organised public firework display. It's safer and better for the environment.

This page will be updated for details of organised events across Scotland. We strongly encourage anyone who does wish to host a private event to familiarise themselves with our firework code and fire safety guidance.

The firework code should be your first port of call before buying fireworks. By following the code, you can drive down the risk of your domestic display ending in injury.

Sadly, it is often children who are injured by fireworks. Ensure only adults handle fireworks and children watch from a safe distance.

For many Bonfire Night is a time to celebrate, but for others it can be an unpleasant experience.

Please consider your neighbours and animals when using fireworks.

Fireworks can be overwhelming for people with a sensory impairment such as those with neurological differences such as autism.

Animals can also find fireworks particularly distressing.

The Scottish Government has details on the current changes to fireworks law.

It is illegal for the general public to use fireworks before 6pm or after 11pm. This extends to midnight on Bonfire Night and 1am on Hogmanay, Chinese New Year and Diwali.

All fireworks are given a category from 1 to 4. It's illegal for adults to buy or supply fireworks to anyone under the age of 18, except category F1 fireworks. Category F1 fireworks include items such as party poppers, novelty crackers and some sparklers.

Retailers are required to state the category of any firework they sell. Preparing a home fire

It is always safer to attend a organised public display. If it's necessary for you to have a home fireworks display, follow the firework code at all times.

• A closed metal box to store fireworks - take them out one at a time
• A bucket of water - to cool sparklers and put out any small fires
• Eye protection and gloves
• A bucket of earth to stick fireworks in.

• Only one person should be responsible for letting off fireworks
• Don't drink alcohol if you are setting off fireworks
• Light fireworks at arm's length, using a taper
• Make sure everyone stands well back
• Never go back to a firework that has been lit - even if it hasn't gone off.

There are two categories of fireworks you can buy to use in your garden, CAT F2 and CAT F3.

The category will be visible on the outside of the box.

• Category F2 fireworks, everyone in your party must stand at least 8 metres away for safety
• Category F3 fireworks, a minimum of 25 metres distance is needed
• Category F4 fireworks are not allowed for private use

• Keep pets indoors as most animals get very scared by the lights and noise from fireworks
• Never put fireworks in your pocket
• Never throw used fireworks on a bonfire

Pupils are helping with the restoration of the Kilwinning Academy Poly Tunnel. Having fallen into a state of disrepair, the pupils have began clearing the debris from inside the tunnel before moving on to the repair of the outer skin to make it weatherproof. Once this is complete then planning will go into what items they will grow as well as the care and maintenance of the tunnel.

Each pupil has fully participated and worked really hard to get this project up and running.

We took a group of S1 pupils out to McGavin Park today to do some litter picking. This is the first week of this initiative with the pupils able to gain their Saltire award for volunteering whilst looking after their community.

A local, independent, free and confidential advice service for residents aged 16 and over living in Ardrossan, Saltcoats, Stevenson and on Arran.

They offer:

• Benefits advice
• Budgeting advice
• Help with managing debt
• Employability support
• Help with energy costs
• Digital support
• Help with Health and Wellbeing
• Housing advice

Appointments can be done by telephone and video, as well as face to face. If you would like to speak to a worker in the Better Off Team about your financial situation, please call 030 0002 0002 or email betteroffna@chap.org.uk.

Drop in sessions are now open for information and advice.

The Michael Lynch Centre for Enterprise, 71 Princes Street, Ardrossan, KA22 8DG

Tuesday to Thursday, 10.30am to 2pm

As adults, we all have a responsibility to keep our eyes and ears open for the signs of abuse in young people.

Children and young people aren’t always able to speak up if they if are experiencing abuse or neglect - or may not even recognize that what is happening to them is abuse or neglect - so it’s up to us all to keep an eye out and be a voice for them if we feel something is not quite right.

It’s always better to say something than to do nothing - even if those concerns turn out to be unfounded.

As well as physical or emotional abuse and neglect, child sexual abuse is also much more common than you might think, with statistics indicating that over 900 children and young people are likely to have been sexually abused in North Ayrshire alone in the past year.

There are many types of sexual abuse, where young people are forced, tricked or tempted into sexual activities, and it doesn’t always involve physical contact.

Any child could be at risk, and it can happen anywhere - in a child’s home or someone else’s home, at clubs or events, online, or anywhere that children and young people socialise and relax and where they should feel safe.

A child or young person is never to blame if they are sexually abused, and it’s important that we talk more about this type of abuse and help to break the taboo so that young people are more likely to confide in someone and get the support they need and deserve.

North Ayrshire Child Protection Committee has launched a new Child Sexual Abuse Strategy, which sets out the actions they will take in order to prevent all types of child sexual abuse in North Ayrshire, to protect those at risk from sexual abuse, and to support those who are experiencing abuse or who have experienced it in the past, with the rights and needs of young people at the heart of the strategy.

To view the North Ayrshire Child Sexual Abuse Strategy, visit Child Protection NAC.

The website also has a free awareness-raising module on child sexual abuse and the aims of the strategy which anyone can take part in, whether you are a student, member of the public or a professional. You can access the module online here.

To report any concerns you may have about the welfare of a child, call North Ayrshire Health and Social Care Partnership on 01294 310300 (office hours), 0800 328 7758 (evening, weekends and public holidays), or call the Police on 101.

If you believe that they may be in immediate danger, please call 999.

The North Ayrshire Child Protection Committee website also has a training section, where you can access child protection modules to learn more.

The Cunninghame Furniture Recycling Centre is a non-profit company based in Irvine. CFRC company offers free uplifts of good quality re-usable furniture.

Play your part in reducing fly tipping and landfill. Book a free collection of your unwanted furniture and mattresses. Collections are Ayrshire wide and can be booked at a time that suits you.

Items must be fit for reuse, and soft furnishings must have a fire safety label.

To book an uplift, complete Cunninghame Furniture Recycling Centre's donation form.

• 1 litre - Water
• 20g - Vegetable Stock Cube
• 200g - Red Lentils
• 200g - Fresh Carrots (mix of diced and grated)
• 30g - Fresh turnip (diced)
• 200g - Fresh onion (Finely chopped)
• Salt & Black pepper

Dissolve Bouillon in boiling water, add washed Lentils to liquid and cook for 30 minutes, stirring occasionally add the freshly prepared diced and grated vegetables, bring to the boil and simmer for a further 30 minutes. Taste and correct seasoning if required. This soup may be liquidised if a smooth texture is required.

• 400g - Fresh chicken
• 40g - Margarine
• 40g - Plain flour
• 200ml - Water
• 200ml - Milk
• 10g - Chicken stock cubes
• 500g - Puffy pastry sheets
• 1 - Egg
• 20ml - Milk

Dissolve the bouillon in hot water to make stock, gently poach the fresh chicken in the stock, retain the cooking liquid for the sauce. Melt the margarine and add the flour, cook until a sandy texture, gradually add the warm milk and the reserved cooking liquid to form a sauce, add the poached chicken, taste, adjust seasoning and consistency as required, place in serving dish and top with puff pastry sheet, glaze puff pastry with a mix of egg and milk. Bake in a hot oven and cook until pastry is golden and a minimum temperature of 82c is reached. Serve.

Cunninghame House, Irvine KA12 8EE

• Telephone: 01294 324644
• Email: psadvice@north-ayrshire.gov.uk

Galt House 31 Bank Street, Irvine, KA12 0AD

• Telephone: 01294 314600
• Telephone (out of hours): 0800 019 6500
• Email: housing-info-advice@north-ayrshire.gov.uk
• Homelessness support page

North Ayrshire Council, Housing Services, PO Box 8319, Irvine, KA12 2AL

• Telephone: 01294 314640
• Email: ASBIT@north-ayrshire.gov.uk
• Antisocial behaviour page

4th Floor, 1 Atlantic Quay, 45 Robertson Street, Glasgow, G2 8JB

• Telephone: 0141 3025900
• Email: HPCAdmin@scotcourtstribunals.gov.uk

North Ayrshire Council, Cunninghame House, 3rd Floor (East) Irvine, KA12 8EE

• Telephone: 01294 324808

South West, Watson Peat Building, Ayr, KA6 5HW

• Telephone: 0808 808 2282

Hopetoun Gate, 8b McDonald Road, Edinburgh, EH7 4LZ

• Telephone: 0131 5532211
• Email: info@landlordaccreditationscotland.com

Hopetoun Gate, 8b McDonald Road, Edinburgh, EH7 4LZ

• Telephone: 01315 640100
• Email: info@scottishlandlords.com