MyNAC frequently asked questions

MyNAC is our customer account. You can use the account to automatically fill in your details in online forms, view your history of service requests and view the status on current your service requests. You can also use it to access your Council Tax and Housing Rent Online Accounts. MyNAC uses the national MyAccount to create your account and to sign in.

To create a MyNAC account you need to have a MyAccount. If you already have a MyAccount that you created to use with another local authority or to access another NAC service like National Entitlement Cards or iPayimpact, you can log in with that and then opt into the MyNAC account.

If you do not have a MyAccount select ‘Create an account’ on the MyNAC sign in page. You can also create an account on the MyAccount Portal and seek assistance on the MyAccount Help Centre.

When you create a MyAccount you are asked to provide your name, gender, date of birth, email address and home address. Providing your phone number is optional. These details are passed to the council once you consent to create your MyNAC account.

For details on how we will look after your information, see our Privacy Policy statement.

No, once the account has been created and the details passed to create your MyNAC account changing your name, address, phone number and email address will not update your MyNAC account. Update these in your MyNAC Profile.

To change your username or password you will need to log into MyAccount (managed by the Improvement Service). See their help page.

You can change your name, address, email and phone number within the MyNAC Profile page on your MyNAC account.

There will be some forms where it will be compulsory to set up and log in with a MyNAC account. These include online forms where you are asking for a grant, benefit or discount from the council.

When reporting something like dog fouling, or a pothole, you don't need a MyNAC account. If you want to keep a history of what you have submitted, or to see the status of a request, you will need to log into your MyNAC first.

You can only see the status of requests you have submitted while you were logged into your MyNAC account. To see the status of these requests, log into your MyNAC account and then go to MyNAC Requests.

After you have created your MyNAC account you can register to view your Council Tax and Housing Rent online from the MyNAC Profile page.