MyNAC information
MyNAC is our customer account. Use your MyNAC account to:
- automatically fill in your details in online forms
- view your history of service requests
- view the status on current your service requests
- register for, and access your Council Tax online account
- register for, and access your Housing Rent online account if you are a North Ayrshire Council tenant
MyNAC uses the national MyAccount to create your account and to sign in.
Create a MyNAC account
To create a MyNAC account you need to have a MyAccount. If you already have a MyAccount that you created to use with another local authority, or to access another NAC service like National Entitlement Cards or iPayimpact, you can log in with that and then opt into the MyNAC account.
If you do not have a MyAccount select ‘Create an account’ on the MyNAC sign in page. You can also create an account on the MyAccount Portal and seek assistance on the MyAccount Help Centre.
You will need
When you create a MyAccount you are asked to provide your name, date of birth, email address and home address. Providing your phone number is optional. These details are passed to North Ayrshire Council once you consent to create your MyNAC account.
For details on how we will look after your information, see our Privacy Policy statement.
Changing MyAccount details
Changing details in your MyAccount will not automatically change details in your MyNAC account.
To change your name, address, phone number and email address go to your MyNAC Profile.
Changing user name, or password
To change your username or password you will need to log into MyAccount (managed by the Improvement Service). See their help page.
Change MyNAC account details
You can change your name, address, email and phone number within the MyNAC Profile page on your MyNAC account.
Some things may be reported without using MyNAC (MyAccount)
If you are applying for a grant, like Education Maintenance Allowance, benefits or discounts from the council, you will need a MyNAC account.
You don’t need a MyNAC account to report things like potholes. Signing into MyNAC before you report something to us means you have a record of what you have reported.
Find out about the status of a submitted request
You can only see the status of requests you have submitted while you were logged into your MyNAC account. To see the status of these requests, log into your MyNAC account and then go to MyNAC Requests.
Register for Council Tax and Housing Rent online accounts
After you have created your MyNAC account you can register to view your Council Tax and Housing Rent online from the MyNAC Profile page.