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North Ayrshire CouncilComhairle Siorrachd Àir a Tuath
MyNAC Account

    Report a street light fault

    Please note: If a street light fault is causing a clear and immediate danger (high risk to loss of life or limb), you should treat it as an emergency. Report an emergency by calling 01294 310000.

    Examples of an emergency could include:

    • door off the lamppost
    • wires exposed
    • vehicle accident damage
    • fault with 4 lights, or more, in a sequence

    Traffic signal faults

    Traffic signal/traffic light faults should be reported by calling 01294 310000.

    Report a non-emergency street light fault

    If a lighting fault is on private land, please contact the property owners directly.

    If we are unable to locate a faulty street light we may not be able to take action to fix it. Please provide as much information as possible including:

    • light number - every street light is numbered, if you can see the number, please use it when reporting
    • a description of the fault
    • street name - the name of the street the light is on
    • location of the faulty street light - provide a property address for example, 'outside number 3', or describe a landmark like 'close to the post box'
    • your email address - for confirmation and update emails
    • your phone number - we may need to contact you for more information
    • photographs - a close-up of the fault as well as a wider angle showing the location.
    Report fault form

    All reports registered will receive a confirmation email and update from 'wdm-no-reply@mail.highway-iams.uk'. This account doesn't receive incoming email, please do not reply or send emails to this address.

    The confirmation email will tell you whether the repair is being actioned by:

    • the Roads Service. or
    • Housing Services

    If you do not receive an email, please check your spam or junk folder.

    Use the reference number from your confirmation email to track the progress of the fault.

    Track fault progress form

    See our Lighting Service Standards document for response timescales.