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North Ayrshire CouncilComhairle Siorrachd Àir a Tuath
MyNAC Account

    North Ayrshire Bereavement Charter

    The Bereavement Charter sets out pledges to bereaved families about the standards of service and care they should expect to receive following the death of a loved one.

    It includes 5 key commitments:

    • the council’s Registration Services to offer an appointment within 48 hours and offer an out of hours service over the Festive Period
    • the council’s Bereavement Services to offer a date for the burial within 5 working days of receipt of paperwork (families can request a burial outwith the 5 day timescale)
    • Funeral Directors to ensure paperwork is accurate and notify any changes to Bereavement Services at least 2 working days prior to the burial
    • Funeral Directors, Clergy and Celebrants to ensure good timekeeping when arriving at burial grounds
    • Bereavement Services to consider new technological solutions to improve service delivery

    Those currently signed up to the Charter are:

    • North Ayrshire Council Bereavement Services
    • North Ayrshire Council Registration Services
    • A & I Inglis Funeral Directors
    • RB Steele Funeral Directors
    • Kevin T Blades & Son Funeral Directors
    • Dalry St Margaret’s Church of Scotland
    • Dalry Trinity Church of Scotland
    • John Bennett Funeral Directors Ltd.
    • St Peter’s, Ardrossan
    • St Mary’s, Irvine
    • St Winning’s, Kilwinning
    • St John’s, Stevenston
    • St Mary’s, Saltcoats
    • St Palladius’, Dalry
    • St Brigid’s, Kilbirnie
    • Our Lady’s, Beith
    • St Mary’s, Largs