North Ayrshire Bereavement Charter

The Bereavement Charter sets out pledges to bereaved families about the standards of service and care they should expect to receive following the death of a loved one.

It includes 5 key commitments:

• the council’s Registration Services to offer an appointment within 48 hours and offer an out of hours service over the Festive Period
• the council’s Bereavement Services to offer a date for the burial within 5 working days of receipt of paperwork (families can request a burial outwith the 5 day timescale)
• Funeral Directors to ensure paperwork is accurate and notify any changes to Bereavement Services at least 2 working days prior to the burial
• Funeral Directors, Clergy and Celebrants to ensure good timekeeping when arriving at burial grounds
• Bereavement Services to consider new technological solutions to improve service delivery

Those currently signed up to the Charter are:

• North Ayrshire Council Bereavement Services
• North Ayrshire Council Registration Services
• A & I Inglis Funeral Directors
• RB Steele Funeral Directors
• Kevin T Blades & Son Funeral Directors
• Dalry St Margaret’s Church of Scotland
• Dalry Trinity Church of Scotland
• John Bennett Funeral Directors Ltd.
• St Peter’s, Ardrossan
• St Mary’s, Irvine
• St Winning’s, Kilwinning
• St John’s, Stevenston
• St Mary’s, Saltcoats
• St Palladius’, Dalry
• St Brigid’s, Kilbirnie
• Our Lady’s, Beith
• St Mary’s, Largs